Gemstones, Diamond Jewelry, Diamond Ring, Engagment Rings, Wedding Rings, Gold Jewelry, Silver Jewelry


FAQ

Q 1. What about the quality of your jewelry is it .925 Sterling silver?

 

A 1. All of our jewelry is .925 Sterling Silver and is stamped “925” which is the internationally accepted sterling silver mark signifying purity. Our manufactured to order gold jewelry can be made in 9k, 10k ,14k and 18k yellow or white gold .




Q 2. What are your shipping costs and options?

 

A 2. We now have a flat standard shipping rate of only $35 for any weight to any destination using Fedex which is usually far less than our actual shipping costs so the more you order the more you save on shipping. All parcels will have a tracking number issued by Fedex so you can follow you parcel to required destination.




Q 3. How long will my order take to receive and which shipping company do you use?

 

A 3. Some of our products such as chains are kept in stock but many other designs are manufactured to order and therefore have a lead time of approx 4 weeks.
 
Our recommended choice of shippers are Fedex for medium orders (up to 3 kg) and UPS for the larger orders ..A tracker number will be provided so you can follow your order all the way . Customers are responsible for any taxes or customs duties at destination that may be incurred.




Q 4. Which payment options do you accept?

 

A 4. We accept many payment methods. You can pay by credit card (Visa and Mastercard ), Debit card , PayPal (please click on the PayPal icon) , Western Union and by electronic bank transfer ( an option for this will appear at checkout) . On all orders you must provide us with your exact billing address and telephone number as is registered to your credit card company. More information is given about each method of payment on our SITEMAP.




Q 5. Do you have a catalogue you can send me?

 

A 5. At present we don’t offer a catalogue to our customers as we change our designs very often and it would prove expensive to update which would add to the cost of the jewelry.




Q 6. Do I have to order online on the website?

 

A 6. No you don’t have to order online although it is much easier to do so. You can if you wish send us an email with your order . When we receive your order we will contact you to arrange payment . Orders will only be dispatched once payment is cleared –no accounts are offered. This arrangement is only offered to customers from the UK .




Q 7. What is your min order?

 

A 7. We have a min order of $750 as we manufacture all of our products to order, there is usually a min order quantity of 20 pcs per design but stone colours can be mixed. Our min quantities are quite low for a manufacturing based company and this allows us to produce and sell our products at cheaper prices.




Q 8. Do I need to be VAT registered ?

 

A 8. No you do not need to be VAT registered .Many of our customers are small market traders and housewives or party planners.




Q 9. Currency Converter?.

 

A 9. The currency converter is there as a guideline only and gives approx rates for that week -all prices are charged in US Dollars.